Our general terms and conditions of use

Terms & Conditions

Vue extérieur - Hotel Beaucaire - Domaine des Clos

GENERAL TERMS AND CONDITIONS OF SALE DOMAINE DES CLOS

  • "Customer" refers to a natural person of legal age, acting for his/her own personal needs and having full legal capacity to enter into commitments hereunder.
  • "Conditions of sale of the reserved rate" refers to the specific conditions of each reservation made by the Customer.
  • "Booking Confirmation" means the document summarizing the details of the booking made by the Customer, sent by the website or the reservations department to the Customer.
  • "Reservation Request" refers to any request made by the Customer to reserve a hotel room.
  • "Hotel" refers to the hotel Le DOMAINE DES CLOS, operated by SARL DOMANE DES CLOS with capital of 100,000 euros, whose registered office is at DOMAINE DES CLOS, 911 chemin du mas de la Tour, 30 300 Beaucaire, registered with the Nîmes Trade and Companies Register under number B402 407 589.
  • "Partners" refers to all service providers who have signed a service contract or partnership agreement with the Hotel.
  • "Service" refers to any hotel room reservation service provided by the Customer on the Hotel's website.

 

ARTICLE 1 - SCOPE OF APPLICATION : These General Terms and Conditions of Sale apply, without restriction or reservation, to all purchases of hotel room reservation services and related services ("the Services") offered by the Hotel ("the Provider" or "the Hotel") to consumers and non-professional customers ("the Customers" or "the Customer") on the Hotel's website. The main features of the Services are presented on the Hotel's website. It is the Customer's responsibility to familiarize himself/herself with them before making a reservation. The choice and purchase of a Service is the sole responsibility of the Customer.

The Customer declares : He/she has full legal capacity to enter into the present Terms and Conditions. He/she is reserving hotel rooms and related services for his/her own personal use. Be able to save and print these General Terms and Conditions of Sale. The contact details of the Hotel are as follows: Hotel DOMAINE DES CLOS911 chemin du mas de la tour 30300 Beaucaire

ARTICLE 2 - PRICES: The Services offered by the Provider are provided at the rates in force on the Hotel's website at the time the reservation is recorded by the Provider. Prices are expressed in Euros and include VAT.The rates take into account any discounts that may be granted by the Supplier under the conditions specified on the Hotel's website. These rates are closed and non-revisable during their period of validity, as indicated on the Hotel's website. The Provider reserves the right, outside this period of validity, to change prices at any time. Rates are indicated before and at the time of booking by the Customer. They are per room for the number of people and the date selected. Rates are confirmed to the Customer in the Hotel's commercial currency and include VAT (excluding tourist tax). They include VAT at the rate applicable on the day of booking; any change in the applicable VAT rate will automatically be reflected in the rates indicated on the invoice date. The same will apply to any change or introduction of new legal or regulatory taxes imposed by the competent authorities. Rates do not include tourist tax, which may be paid directly to the Hotel. The Customer undertakes to pay these various taxes to the Hotel without any dispute whatsoever. The payment requested from the Customer corresponds to the total amount of the purchase, with the exception of this Tax. Unless otherwise stated on the Site, ancillary services (breakfast, etc.) are not included in the price.

ARTICLE 3 - PAYMENT METHODS : Payment methods accepted: Carte Bleue, Visa, Mastercard, Chèque Vacances and cash. Invoices are in euros.

ARTICLE 4- RESERVATION : To confirm a booking, a deposit equivalent to 50% of the total cost of the stay must be paid D-15 before arrival, together with credit card details.The transmission of credit card details is considered to be an authorisation for direct debit. The balance of the stay must be paid on site (unless cancelled, see cancellation conditions).  Two types of tariff: flexible with defined cancellation and modification conditions, and non-cancellable, non-refundable, non-changeable with full payment on booking.

ARTICLE 5 - PROVISION OF SERVICES : The Services booked by the Customer, which include the booking of hotel rooms and holiday flats and ancillary services, will be provided in accordance with the following terms and conditions, under the conditions set out in these General Terms and Conditions of Sale supplemented by the Tariff Terms and Conditions of Sale of which the Customer is aware and which he has accepted when making his booking on the DOMAINE DES CLOS website. The Customer's personal belongings left in the hotel room or holiday flats, particularly outside the safe or in the public areas of DOMAINE DES CLOS, are the sole responsibility of the Customer.

PETS ARE NOT ALLOWED

The customer accepts and undertakes to use the accommodation with respect. Any behaviour contrary to public decency and public order will lead LE DOMAINE DES CLOS to ask the Customer to leave the establishment without any compensation or refund if payment has already been made. If no payment has yet been made, the Customer must pay the price of the nights consumed before leaving the establishment.The Customer will be held responsible for all direct and/or indirect, consequential damage caused by him/her in the room/apartment booked or which he/she may cause at DOMAINE DES CLOS. Consequently, he/she undertakes to compensate LE DOMAINE DES CLOS for the amount of the said damage, without prejudice to any damages and interest that may be due, procedural and legal costs incurred by LE DOMAINE DES CLOS. Free WIFI access enabling guests to connect to the internet is available to all guests. Rooms are available from 3 p.m. on the day of arrival and must be vacated by 11 a.m. on the day of departure. DOMAINE DES CLOS cannot be held responsible for the loss, theft, deterioration or damage caused to the said belongings. Smoking is prohibited in the rooms and non-smoking areas. Any damage to or loss of items in the room will result in a charge being made to the customer's credit card. Failure to comply with the house rules may result in expulsion without refund.

ARTICLE 6 - BOOKING CHANGES : Reservation changes are possible at no extra cost up to 5 days before the date of stay, subject to availability. Rates may vary according to the season after the change.

If the modification is not possible, the customer must respect the original reservation or comply with the cancellation conditions.

ARTICLE 7- NON-COMPLIANCE WITH CONDITIONS : Failure to comply with the conditions may result in the customer's expulsion without compensation. These general conditions define the terms of stay, payment, reservation and the rules to be followed in the establishment. Customers must read them carefully before booking a stay and take note of the cancellation conditions.

ARTICLE 8- FORGOTTEN ITEMS :Forgotten items will be kept for a maximum of one year.

 

ARTICLE 9 - CANCELLATION CONDITIONS ACCORDING TO THE PERIOD BEFORE ARRIVAL :

  • More than 15 days before arrival: No booking fee.
  • 15 days to 3 days before arrival: 50% of the total cost of the booking will be deducted.
  • Less than 3 days before arrival: 100% of the total amount of the stay will be retained as a cancellation fee.

ARTICLE 10- EARLY DEPARTURE : In the event of early departure, the remaining nights will be charged to the customer, and any stay commenced will be invoiced in full.

ARTICLE 11- NO SHOW : In the event of a no-show, the total amount of the stay will be charged as a cancellation fee. The return of items by parcel or post requires tracking and shipping costs to be paid by the customer.

ARTICLE 12- COMPLAINTS : Any dispute or complaint will only be taken into account if it is made in writing and sent by registered post to the establishment (DOMAINE DES CLOS) within a maximum of 8 days after the customer's departure.These articles describe the cancellation conditions, the associated charges, the rules in the event of early departure, in the event of no-show, and the procedures for complaints. Customers are encouraged to respect these policies and take them into account when booking.

ARTICLE 13 - APPLICABLE LAW - LANGUAGE : These General Terms and Conditions of Sale and the transactions arising from them are drawn up in French and are governed by and subject to French law. In the event that they are translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute. Any disputes to which the purchase and sale transactions entered into pursuant to these general terms and conditions of sale may give rise, concerning their validity, interpretation, performance, termination, consequences and consequences, and which cannot be resolved between the Hotel and the Customer, shall be submitted to the competent courts under the conditions of common law - Tribunal de commerce de Nimes (Gard). The Customer is hereby informed that he/she may in any event have recourse to conventional mediation, in particular with the Commission de la médiation de la consommation (C. consom. art. L 612-1) or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE : The Customer acknowledges that, prior to making a reservation and concluding the contract, he/she has been provided, in a legible and comprehensible manner, with these General Terms and Conditions of Sale and with all the information listed in article L. 221-5 of the French Consumer Code, and in particular with the following information:the essential characteristics of the Services, taking into account the communication medium used and the Service concerned ;

  • - the price of the Services and ancillary costs;
  • - in the absence of immediate performance of the contract, the date or deadline by which the Service Provider undertakes to provide the reserved Services;
  • - information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if this is not apparent from the context,
  • - information relating to the legal and contractual guarantees and their implementation procedures;
  • - the means of payment accepted.

The fact that a natural person (or legal entity) makes a reservation on the Hotel's Internet site implies full and unreserved acceptance of these General Terms and Conditions of Sale and an obligation to pay for the Services ordered, which is expressly recognised by the Customer, who waives, in particular, the right to rely on any contradictory document that would be unenforceable against the Provider.

 

Terms & Conditions

Posted on 11/08/2023
The use of this Website https://www.domaine-des-clos.com/ (hereinafter the “Website”) implies full and unconditional acceptance of the Terms and Conditions set out below. These Terms and Conditions may be modified at any time. Users of the Website are advised to consult them regularly.

The Website is normally accessible to users at all times. However, the Website may decide to interrupt access to carry out technical maintenance and will endeavor to inform users of the date and time of such maintenance.

The Website is updated regularly by https://www.domaine-des-clos.com/. Similarly, these Terms and Conditions may be modified without notice at any time. They are binding on the user who is therefore advised to consult them regularly.

1 - Owner

This Website, available at the following address https://www.domaine-des-clos.com/ is the property of Domaine des Clos (hereinafter Domaine des Clos).

  • Legal name: Domaine des Clos
  • Trade name: Domaine des Clos
  • Address of the registered office: 911 chemin du mas de la Tour - 30300 Beaucaire - France
  • SIRET number: 40240758900025
  • VAT number: FR64402407589
  • Business activity (NAF/APE code): Hôtels et hébergement similaire (5510Z)
  • Legal form: SARL
  • RCS registration: Nimes
  • Share capital: 100 000 euros
  • Legal representative: David Ausset in his capacity as Gérent
  • Publication Manager: Sandrine Ausset in his capacity as Associée
  • Data Protection Officer (DPO): Sandrine Ausset in his capacity as Associée

Contact us:

 

2 – Design

This Website, accessible at https://www.domaine-des-clos.com/, has been designed and developed by Diadao Productive, a limited liability company (SARL) with share capital of €100,000.00 legally registered with the Montpellier RCS register under the number 443 748 397 00041 and with the VAT number FR34443748397. The registered office is located Zone Ecoparc – 625 Avenue de la Saladelle 34130 Saint-Aunès - France.

Diadao is an agency specialized in providing online and marketing services to hotels, restaurants, spas and tourism operators. The Website Artistic Director is Mr. Serge Bija, an external provider from the Diadao digital communication agency.

How to contact Diadao Productive:

 

3 - Website Host

This Website accessible at https://www.domaine-des-clos.com/, is hosted by Gandi, a simplified joint stock company with a single shareholder (SASU), with a capital of 630,000.00 euros, registered in the Paris Trade and Companies Register under number 423 093 459 00042, whose head office is located at 63-65 Boulevard Masséna 75013 Paris
63-65 Boulevard Masséna 75013 Paris – France.

How to contact Gandi:

 

4 - Website Content & Copyright

This Website and all its contents may contain confidential information or information protected by legislation on intellectual property or other applicable laws.

Unless indicated otherwise, all Website content, general structure, texts, sounds and images whether animated or not, are the exclusive property of Domaine des Clos. It is forbidden for users to copy, modify, create a derivative work, assemble, decompile, sublicense or transfer any element on the Website or any content item whatsoever, except for personal usage.

Any total or partial representation of the Website and its contents, by any means, without prior specific authorization from Domaine des Clos is strictly prohibited and will constitute an act of counterfeiting punishable under the Intellectual Property Code.

Credits

  • Texts: © Domaine des Clos
  • Photos: © Antoine de Parseval

 

5 - License to use the Website Content

By accessing the Website or using the services, the user acknowledges that he/she accept a license granted by Domaine des Clos, to use the Website content subject to the following imperative restrictions:

The license is granted on a non-exclusive, non-assignable basis. The user’s right of use is personal and private: this means that any reproduction of Website content on any medium whatsoever for collective or personal use, even within the user’s company, is prohibited. The same prohibition applies to any communication of Website content electronically, even when such communication is over a corporate internet or extranet.

The right of use includes only the permission to consult the website and its contents. This use only includes permission to reproduce by storage for representation on a single screen and such reproduction by storage is only allowed for use on a single computer screen or for paper printouts. Any other use is subject to prior specific authorization from Domaine des Clos. The breach of any of these provisions shall subject the perpetrator and any other person responsible for such breach, to the criminal and civil sanctions applicable under French and European law.

6 – Contractual Limitations regarding Technical Data

The Website uses JavaScript technology.

The Website may not be held liable for any material damage resulting from the use of the Website. Moreover, the user of the site agrees to access the website using recent equipment, free of any viruses and with latest generation updated browser.

The Website is hosted by a provider, AGS Cloud (Access Global Security), on the territory of the European Union, in accordance with the provisions of the General Data Protection Regulation (GDPR: 2016/679).

The objective is to provide a service that ensures the best possible accessibility rate. The host ensures the continuity of its service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible periods of time, in particular for maintenance purposes, to improve its infrastructures, in case of infrastructure failures or if the services generate unusual traffic volumes.

https://www.domaine-des-clos.com/ and the hosting provider will not be held liable in any case of malfunctioning of the Internet network, telephone lines or computer equipment or any network congestion preventing access to the server.

7 – European Data Protection Act

Domaine des Clos, with share capital of 100 000 euros, legally registered with the Nimes RCS under the number 40240758900025, is liable for the use made of the information collected on the Website. The person to be contacted for any questions about data collection is Sandrine Ausset in his capacity as Associée.

The data collected and stored is hosted by the company Sequoïasoft, Simplified Joint Stock Company (JSCo), with share capital of 2,660,780.00 euros legally registered with the Antibes RSC under the number 52292163400054, whose registered office is located Immeuble des Templiers, 950 Route des Colles 06410 BIOT, France.

Sequoïasoft is a company which provides PMS (Product Management System) type management software for hosting the customer database and data processing. The software is intended for marketing and management for professionals in the accommodation, catering, outdoor hotel and wellness industries.

How to contact them:

The user is informed that, according to the General Data Protection Regulation (GDPR: 2016/679), the data given in forms posted on the Website are required to enable the company to address the request and are intended for the services in charge of replying to requests and monitoring such requests. The data collected on this Website through the form will be kept
for a period of a period of 36 months for occasional visitors and
for a period of 36 months for the clients of Domaine des Clos. After these periods, the personal data will be deleted or anonymised.

In accordance with the General Data Protection Regulation (GDPR: 2016/679), the user has a right to access, correct, update and erase data concerning him/her and these rights can be exercised by contacting Sandrine Ausset by email at contact@domaine-des-clos.com, or by post at 911 chemin du mas de la Tour - 30300 Beaucaire - France, specifying in the subject of the email or the letter “Droits relatifs à la protection de votre vie privée” and attaching a copy of an identity document. The Website also provides you with a form to exercise your rights. Just click on the following link: https://www.domaine-des-clos.com//en/gdpr-form

You also have the right to give instructions on the fate of your data after your death.
In accordance with the General Data Protection Regulation (GDPR: 2016/679), the user may also object, for legitimate reasons, to his/her data being processed , and without having to give a reason and at no cost, to his/her data being used for commercial prospecting purposes.

Website users are required to adhere to the terms of the General Data Protection Regulation (GDPR: 2016/679), any breach of which may be punished as a criminal offence. In particular the user must abstain, in the case of particular data to which he or she has access, from any collection, inappropriate use and, generally speaking, any actions likely to interfere with other people’s privacy or reputation.

8 – Data Security

The Website uses Secure Socket Layer (SSL) protocol which is the most widely used protocol worldwide. It is used to secure and encrypt the information conveyed between Domaine des Clos and the users of the website. The key to the success of SSL encryption is its incredible simplicity for users. Browsers are warned of the presence of the SSL security protocol when a padlock is displayed and the presence of the https protocol in the url. You can therefore securely send information to Domaine des Clos.

To protect the security and confidentiality of personal data, the Website uses networks protected by standard systems such as a firewall, pseudonymisation, encryption and passwords.

When processing personal data, the Website takes all reasonable measures to protect it against loss, misuse, unauthorised access, disclosure, alteration or destruction.

The information required to respond to user requests, such as surnames, first names, addresses, user emails, are indicated by an asterisk on the collection forms. If fields marked with an asterisk are not filled, Domaine des Clos will not be able to process user requests.

The subcontractor in data storage solution:
Sequoïasoft, PMS (Product Management System) type management software for hosting and processing data, is committed to:
- Network security
- Backup of automated databases
- Protection against intrusions
- Server security
- Stakeholder confidentiality

For online booking services, user data is stored on a centralised server hosted by the provider .

9 – Booking and Payment System

 

10 – Cookies

When accessing the Website, a cookie may be automatically placed and stored temporarily in the user’s browser software or on the user’s hard drive.

A cookie is a block of data that does not enable users to be identified but that is used to collect information on the user’s browsing so as to facilitate use of the Site (such as the pages viewed, the date and the access time, etc.). The information collected on this site will be kept for a period of 13 months. The browser software settings can inform the user about the presence of cookies and how they can refuse.

The user has a right to access, withdraw and modify personal data communicated by means of the cookies under the conditions indicated above. Users have the right to oppose the recording of cookies by setting the appropriate parameters in their browser. However, this operation will delete all cookies used by the browser, including those used by other websites, and this may lead to the alteration or loss of certain settings or information. For more information, read our Cookie Policy.

11 - Trademarks

Any of the Domaine des Clos trademarks which may be displayed on the Website are the exclusive property of Domaine des Clos. Any total or partial reproduction of these trademarks without prior specific authorisation from Domaine des Clos is therefore prohibited.

12 - Hyperlinks & Backlinks

The hyperlinks set up as part of this Site leading to other resources on the Internet, cannot incur the liability of Domaine des Clos. Users of the Site may not set up hyperlinks to this Site, without the explicit and prior authorisation of Domaine des Clos.

Following the explicit and prior authorization of Domaine des Clos, the hyperlink https://www.domaine-des-clos.com/ must be accompanied by a brief and precise descriptive text which informs the user of the advantages and precise nature of the activity of Domaine des Clos. The link must be visible and may appear in the "Partners" tab of your website. To obtain the explicit and prior authorisation of Domaine des Clos, you can contact us by email at contact@domaine-des-clos.com, or by post at 911 chemin du mas de la Tour - 30300 Beaucaire - France, specifying in the subject of the email or the letter “Hyperlinks” and attaching your URL website address and the location of the link.

13 - Authorisation to reproduce content

For any information and request to reproduce content published on the Site (texts, graphics, illustrations, images, animated or not and sounds) regardless of the medium, the user is invited to submit their requests by email to contact@domaine-des-clos.com specifying in the subject of the email or the letter “Authorisation to reproduce content" and indicating the part you wish to reproduce as well as the context of this request.

14 - Privacy Policy

Domaine des Clos respects your privacy and undertakes to protect it. This statement is intended to inform you of our privacy policy and practices, as well as the choices you can make about how your details are collected online and how they are used. The website and our business activities are governed by French law. In the event of a dispute arising out of your use of our website, only the French Courts are competent. For more information, see our Privacy Policy.

15 – Changes to the Website and the Terms & Conditions

Domaine des Clos endeavours to ensure to the best of its ability that the information published on the Site is accurate and up to date. The information contained on the Site is not contractual in nature and Domaine des Clos reserves the right to change the content of the Site and these terms and conditions of use at any time without notice. These changes are binding on you and we recommend that you regularly consult the Site to read the general conditions of use in force. However, Domaine des Clos cannot guarantee the accuracy, precision or completeness of the content available on the Site and invites the user to contact Domaine des Clos directly.

16 - The extrajudicial settlement of consumer disputes

In accordance with article L.612-1 of the French Consumer Code, every consumer has the right for free access to a consumer mediator to settle disputes with a professional out of court, i.e. in this specific case with Domaine des Clos. For this purpose, Domaine des Clos guarantees the consumer effective recourse to a consumer mediating system. The formalities by which the process of mediation is implemented are specified by decree from the Council of State.

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